CUSTOMER CARE


Payments

We currently accept credit card payments through Paypal.

Shipping

Orders are processed Monday through Friday and are shipped within 48 hours of placement, excluding weekends and public holidays. All domestic orders are shipped via United States Priority Mail within 48 hours of receiving payment with tracking numbers. We personally wrap each package carefully to ensure it gets to you safely.

-$9 flat rate within USA
-$20 flat rate for International customers
Combined shipping is free of charge for within USA

Product Availability

Due to the high demand of our products, sometimes even after payment, the item(s) you purchased may not be in stock. In such case, we will attempt to ship the item as soon as it becomes available (in some cases can take up to 14 days for back ordered items to be restocked. Additionally, the value of the amount not available will be refunded through the same form the payment was received.

Return/Exchange Policy

All sales are Final. No returns. Due to high demand, we will only process a store credit, on goods sent back within 10 days of receipt. Please contact us before shipping back an item for exchange. If for any reason you are not satisfied with your order, please let us know and we we will work with you to ensure a positive shopping experience. We do encourage you to ask any questions you may have before purchasing.

Items must be unworn, unwashed with all original tags attached. Items that do not meet these criteria are non-returnable and will be denied. Final sale items are not eligible for exchange. 

Once you have shipped the item, please provide us with the tracking information, as we cannot be held liable for any lost items in the post.

Please send the URL (link), detailed item name/description, for the item you are inquiring about, to expedite our response.

Legal

Listed prices on Runwaydreamz are accurate to the best of our knowledge. However, in the unlikely event of an incorrectly priced item, Runwaydreamz has the right to decline the sale of the item at the inaccurate value.

After placing an order you will receive an email receipt confirming the details of your purchase. This email receipt does not comprise a contract. Orders may be cancelled at any time due to an inability to authorize a payment, insufficient stock, suspicion of fraudulent intent or any other reason deemed appropriate by Runwaydreamz.