Returns & Refunds
Last updated: October 18, 2026
At RUNWAYDREAMZ, individuality is at the heart of everything we create. Many of our pieces are handcrafted, produced in limited quantities, or entirely one-of-a-kind.
We want you to love your purchase and feel confident shopping with us. If something isn’t quite right, we’re happy to help.
Returns
We accept eligible returns within 14 days of delivery.
To qualify for a return, items must be:
- Unworn, unwashed, and unaltered.
- In their original condition.
- Returned with all original tags attached.
To initiate a return, please contact hello@runwaydreamz.com within 14 days of receiving your order. Include your order number and the item you wish to return.
Please wait for return instructions before sending merchandise back.
Store Credit
Eligible returns are issued as RUNWAYDREAMZ store credit.
Once your return has been received and inspected, store credit will be issued for the eligible merchandise value.
Store credit never expires and can be used toward future RUNWAYDREAMZ purchases.
Refunds to the original payment method are not available for standard returns, except where required by applicable law.
Original shipping charges are nonrefundable unless otherwise required by law.
Return Shipping
Customers are responsible for return shipping costs unless the merchandise received is defective, incorrect, or applicable law requires otherwise.
We recommend using a trackable shipping service. RUNWAYDREAMZ is not responsible for return shipments lost in transit.
Final Sale & Custom Pieces
Customized, personalized, and items explicitly marked Final Sale are not eligible for standard returns.
Many RUNWAYDREAMZ pieces are handcrafted or created using vintage denim. Natural variations in wash, distressing, and detailing are part of each garment’s unique character.
These exclusions do not affect your statutory consumer rights.
International Returns
We welcome customers worldwide.
Our standard 14-day store-credit policy applies to eligible international returns, except where applicable consumer protection laws provide additional or different rights.
European Union Customers
Where EU consumer withdrawal rights apply, customers generally have 14 days after receiving their order to notify us of their decision to cancel, without providing a reason.
After notifying us, customers have an additional 14 days to return the merchandise.
Eligible cancellations will be refunded to the original payment method, including standard outbound delivery charges where required by law. Additional amounts paid for expedited or premium delivery are not required to be refunded.
Refunds will be processed within 14 days of receiving your cancellation notice. Where permitted by law, we may withhold reimbursement until we receive the returned merchandise or evidence that it has been sent back.
Customers are responsible for direct return shipping costs unless otherwise required by law.
Certain goods made to a customer’s specifications or clearly personalized may be exempt from cancellation rights.
United Kingdom Customers
Where UK consumer cancellation rights apply, customers generally have 14 days after receiving their order to notify us of their decision to cancel.
Customers then have an additional 14 days to return the merchandise.
Eligible cancellations will be refunded to the original payment method, including standard outbound delivery charges where required by law. Additional amounts paid for expedited or premium delivery are not required to be refunded.
Refunds will be processed within 14 days after we receive the returned merchandise or evidence that it has been sent back, as applicable.
Customers are responsible for direct return shipping costs unless otherwise required by law.
Certain personalized or custom-made items may be exempt from cancellation rights.
Other International Customers
Eligible returns from other international destinations are accepted for store credit under our standard policy, subject to any additional rights provided by applicable local laws.
Damaged, Defective, or Incorrect Items
Please inspect your order upon arrival.
If your merchandise arrives damaged, defective, or incorrect, contact hello@runwaydreamz.com with your order number, a description of the issue, and photographs where helpful.
We’ll review the issue and work toward an appropriate resolution, including a refund, replacement, or other remedy where required by law.
Consumer Rights
Nothing in this policy limits or excludes any rights customers may have under applicable consumer protection laws.
Contact Us
For returns, sizing questions, or assistance with an order, please contact:
RUNWAYDREAMZ
Email: hello@runwaydreamz.com
Website: www.runwaydreamz.com
We’re always happy to help.